Contact Us

In order to better serve you, please contact us in one of the following ways.

Claim Status and Eligibility:

For assistance with claim status and eligibility, use one of the following methods:

• e-Practice Management (e-PM) software purchased through your practice management system vendor
• ProviderAccess e-Practice Management online application
• Call the appropriate number listed under Provider Inquiry telephone numbers.

Provider Enrollment and Credentialing:

For assistance requesting provider number applications, checking the status of provider enrollment or updating your provider information, e-mail credentialing@bcbsal.org and include your provider number.

Electronic Data Interchange (EDI):

• For assistance with issues regarding electronic functions such as claim transmissions, audit trails, remittances, and eligibility and you have a practice management system vendor, find your EDI Representative assignment by vendor.
• For assistance with issues regarding electronic functions such as claim transmissions, audit trails, remittances, and eligibility and you do not have a practice management system vendor please call us at 1 205 220-6899 option 5 or e-mail EMC@bcbsal.org.

Network Services:

For information on provider networks and education through town meetings, personal visits, interventional visits, etc., find your Network Services Representative by territory or complete the e-mail customer service form.

Fraud and Abuse:

To report possible health care fraud and abuse, please complete the e-mail customer service form.

Network Communications:

For assistance with provider publications and to be added to e-mail notifications, please e-mail provider_notify@bcbsal.org and include your provider number.

Additional Assistance:

If you require additional assistance, please check our important telephone numbers or complete the e-mail customer service form.