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Contact Us

Blue Cross and Blue Shield of Alabama values our partnership with the provider community and appreciates the care you provide our members. Therefore, we want to provide you with the resources you need. Please refer to the following list of important contact information when you need assistance:

Provider Customer Service

For assistance with claim status, eligibility, remittances and referrals, please use one of the following methods:

In-State General Provider Inquiry

  • Automated Voice Response Unit (VRU): 205-988-2213
  • Automated VRU: 1-800-648-9807
  • Automated VRU with Representative availability for providers who do not have access to the toll free number: 205-733-7016

Out-of-State General Provider Inquiry

  • Automated VRU: 1-800-517-6425

Group-Specific Provider Inquiry

  • Federal Employee Program (FEP - R prefix): 1-800-492-8872
  • NASCO: 1-800-548-0165
  • General Electric: 1-800-655-5392

Primary Care Network Referrals

  • Automated VRU: 205-733-4283
  • Automated VRU: 1-888-881-8668

Dental Provider Inquiry

  • PPO Dentists: 1-800-373-4879
  • Non-PPO Dentists: 205-985-5378
  • Out-of-State Dentists: 1-888-783-5113

Home Care Agency Provider Inquiry (not including Hospice and DME)

  • Participating Home Care Agency: 1-866-904-4130
  • Non-participating Home Care Agency: 205-733-7016

Pharmacy Inquiry

  • General Provider Inquiry: 1-800-216-9920
  • Blue Advantage/Part D Provider Inquiry: 1-877-878-8668

Other

  • Cahaba GBA (Medicare) Provider Inquiry: 1-877-567-7271
  • Other Blue Cross and Blue Shield Plans Outside Alabama: 1-800-676-2583
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Provider Enrollment/Credentialing

To request a provider application, check application status, add a new location or update provider information, please use one of the following methods:

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Electronic Data Interchange (EDI) Services

For assistance with issues regarding electronic transactions such as claims transmissions, audit trail reports, remittances and eligibility, please use one of the following contact methods:

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Network Services

For information on provider networks and education, please use one of the following contact methods:

To locate your Network Services Representative by territory, click here.

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Network Communications/Provider Publications

In June 2009, Blue Cross and Blue Shield of Alabama discontinued mailing ProviderFacts and Special Bulletins. These publications as well as other pertinent updates are now made available on our web site, www.bcbsal.com, and through our e-mail notification service. Therefore, it is very important for us to maintain accurate e-mail addresses to ensure that our providers receive these notifications.

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Fraud and Abuse

To report possible healthcare fraud and abuse, please use one of the following contact methods:

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Precertification/Pre-Procedure Review/Medical Review

Pre-Admission Certification

  • PAC/PMD Birmingham Area: 205-988-2245
  • PAC/PMD Outside Birmingham: 1-800-248-2342
  • PAC/Psych Birmingham Area: 205-985-4452
  • PAC/Psych Outside Birmingham: 1-800-548-9859
  • PAC/Psych Fax Number: 205-220-6857
  • Case Management: 1-800-821-7231
  • Pharmacy Help Line: 1-800-216-9920

Precertification

  • Group 13000 (State of Alabama): 1-800-551-2294
  • Group 30000 (local government): 1-800-551-2294

Pre-Procedure Review

  • Please verify that pre-procedure (PPRV) is needed: 205-988-2245 or 1-800-248-2342

Medical Review
  • Medical Review Fax: 205-220-9560

Pharmacy Review

  • Pharmacy Review Representative: 1-800-206-1048
  • Pharmacy Review Fax: 1-866-606-6021

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Other

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