Direct Bill Status Help

Categories

  1. General Notes
  2. Pages Elements

General Notes

This page displays the most recent activity on your direct billed account.

If the Date Amount Due is earlier than today's date, the account is shown as past due. The message ACCOUNT PAST DUE will display. To ask questions about a past due account, please call Customer Service at 1-800-292-8868.

If you have paid more than the amount due, you will have a credit balance on your account. The message CREDIT BALANCE will display.

If your contract has been canceled, a message will display to call Customer Service at 1-800-292-8868 with any specific questions you may have about your account.

The system is sometimes unavailable for routine maintenance. Generally maintenance occurs between 12:00 midnight and 6:00 A.M. seven days a week as well as between 12:00 noon and 6:00 P.M. on Sundays. If you receive a message indicating that the system is unavailable, please try again at a later time.

Page Elements

Contract Holder - The first initial and last name of the contract holder.

Last Amount Paid - The last amount that we received and applied to your account.

Date Last Amount Paid - The date that the last amount was received.

Amount Due - The next amount due on your account.

Date Amount Due - The date that the next amount is due on your account.

Estimated Paid Ahead Date - If you have a CREDIT BALANCE on your account, your account is paid ahead and you will have an Estimated Paid Ahead Date.