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Blue Cross and Blue Shield of Alabama Internet Privacy Statement

Security Practices

We recognize and respect your desire for privacy when it comes to your personal and healthcare affairs. We attempt to protect online information according to established Company security standards and practices, and we continually evaluate new technologies for safeguarding information.

Use of Email

Please use your best judgment when sending information via the Internet to an email address. Email sent via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure email transmissions while others have not, thereby compromising the privacy and integrity of an email. An email may be copied, altered or destroyed.

If you have personal or confidential information to relay to our Company, please call the appropriate member service phone number found under our myBlueCross Customer Contact Us page.

We preserve the content of your email, your email address, and our response so we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements.

If you choose to not be contacted by email, we will respect your request.

Cookies, Surveys and Forms

You may have the opportunity to provide information to us through online surveys and forms. We use this information to better understand healthcare needs and to provide quality products, services and other opportunities.

We want your visit to our website to be informative and enjoyable. Any information you provide will be used to help us continually improve the content, functionality and overall usefulness of our website; but in no way will make specific and individually identifiable information given to us available without your specific consent.

As you browse, we may install cookies (tiny text files stored on your computer which record your preferences) in your browser. Cookies cannot harm your computer and they do not contain any personally identifiable information. We may disclose this non-personally identifiable information to our staff and to trusted third parties involved in the marketing of our products and services. We do not sell or rent this non-personally identifiable information to third parties.

In addition to Blue Cross using first-party cookies on our website, we allow certain third parties to include Web beacons within our Web pages. Web beacons are image requests which are used by the third party to install their own cookie in your browser. These companies are vendors of Blue Cross who have been hired for marketing or research purposes. Member identifiable data will not be transmitted. The use of these Web beacons is subject to the privacy policies of these third parties, not the Blue Cross and Blue Shield of Alabama Privacy Policy.

Updates to the Statement

Evolving technology will continue to provide us with new and better ways to collect and use information so that we may better serve your health coverage needs. We may revise or update the Blue Cross and Blue Shield of Alabama Privacy Statement to reflect technological advances, and we encourage you to return to this page from time to time for any updates.


If you provide personal information, such as an email address, telephone or fax number, or other identifying information, we will not disclose it without your consent. We maintain this information, as well as all Web-based transactions, according to our usual high, government regulated, security and confidentiality standards.