GroupAccessFraud & Abuse > Identify Fraudulent Emails

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Identify Fraudulent Emails

NEW Fraudulent Email Alert!

Blue Cross has received reports that some customers are receiving fraudulent emails that appear to be from Blue Cross. Legitimate emails sent by Blue Cross will never ask you for your password, Social Security number, contract number, other personal information, or threaten to cancel your insurance.

Avoid Being a Victim of Phishing Scams

The purpose of phishing emails is to steal your identity or personal information. These emails may imitate the logos, style and language used by Blue Cross. Protect yourself from these scams by learning to identify them.

Look for the following:

  1. Generic greetings or mistakes in the greeting.
  2. A false sense of urgency. Many phishing emails threaten you to act immediately to avoid losing access to your account or canceling your contract.
  3. Misspellings and bad grammar.
  4. Pop-up boxes in an email are not secure. If a pop-up box appears simply by opening an email, do not enter personal information into it.
  5. Links in the email that go to non-Blue Cross websites.

If you receive a suspicious email, please contact our Customer Service Department.

For more information about how we protect your information, view our Privacy Statement.