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Contact Us

Blue Cross and Blue Shield of Alabama values our partnership with the provider community and appreciates the care you provide our members. Therefore, we want to provide you with the resources you need. Please refer to the following list of important contact information when you need assistance:

Provider Customer Service

For assistance with claim status, eligibility, remittances and referrals, use one of the following methods:

In-State General Provider Inquiry

  • Participating hospitals: 1-800-760-6852
  • Participating providers: 1-877-231-7239
  • Non-participating hospitals and providers [Automated Interactive Voice Response (IVR) with representative availability]: 205-733-7016
  • Automated IVR: 205-988-2213
  • Automated IVR: 1-800-648-9807

Out-of-State General Provider Inquiry

  • Automated IVR: 1-800-517-6425

Group-Specific Provider Inquiry

  • Federal Employee Program (FEP - R prefix): 1-800-492-8872
  • NASCO: 1-800-548-0165
  • General Electric: 1-800-655-5392

Dental Provider Inquiry

  • PPO Dentists: 1-800-373-4879
  • Non-PPO Dentists: 205-985-5378
  • Out-of-State Dentists: 1-888-783-5113

Home Care Agency Provider Inquiry (does not include hospice and durable medical equipment)

  • Participating Home Care Agency: 1-866-904-4130
  • Non-participating Home Care Agency: 205-733-7016

Pharmacy Inquiry

  • General Provider Inquiry: 1-800-216-9920
  • Blue Advantage®/Part D Provider Inquiry: 1-877-878-8668


  • Cahaba GBA (Medicare) Provider Inquiry: 1-877-567-7271
  • Other Blue Cross and Blue Shield Plans Outside Alabama: 1-800-676-2583
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Provider Enrollment/Credentialing

To request a provider application, check application status, add a new location or update provider information, please use one of the following methods:

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Electronic Data Interchange (EDI) Services

For assistance with issues regarding electronic transactions such as claims transmissions, audit trail reports, remittances and eligibility, use one of the following contact methods:

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Network Services

For information on provider networks and education, please call one of the phone numbers below and select the option for your Provider Network Services Representative. To find the Provider Network Services Representative for your area, view our territory map.

Rep Name Option Rep Name Option
Connie Akins
Debbie Meadows
Lenora Ballard
Kathryn Miller
Phillip Cayce
Jennifer Nelson
Chris Dobbs
Regina Osmer
Rachel Gargus
Jennifer Roberts
Maurice Jackson
Sonia Slappy Powell
Robin Lewis
Belva Wright
Sharon Malone

For Information About:
Behavioral Health Network
Durable Medical Equipment, Home Health and Hospice
Personal Choice Network Referrals


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Network Communications/Provider Publications

Access important news and educational information through our website. Make sure we have your current email address to receive notifications of newly added information. Complete the Provider Email Update form to add or update your email address for provider communications.

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Fraud and Abuse

To report possible healthcare fraud and abuse, use one of the following contact methods:

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Precertification/Pre-Procedure Review/Medical Review

Preadmission Certification

  • PAC/PMD Birmingham Area: 205-988-2245
  • PAC/PMD Outside Birmingham: 1-800-248-2342
  • PAC/Psych Birmingham Area: 205-985-4452
  • PAC/Psych Outside Birmingham: 1-800-548-9859
  • PAC/Psych Fax Number: 205-220-6857
  • Case Management: 1-800-821-7231
  • Pharmacy Help Line: 1-800-216-9920


  • State of Alabama (Group 13000): 1-800-551-2294
  • Local Government (Group 30000): 1-800-551-2294

Pre-Procedure Review

  • To verify that pre-procedure review is needed: 205-988-2245 or 1-800-248-2342

Medical Review
  • Medical Review Fax: 205-220-9560

Pharmacy Review

  • Pharmacy Review Representative: 1-800-206-1048
  • Pharmacy Review Fax: 1-866-606-6021

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