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Important Telephone Numbers

Provider Inquiry – Customer Service

In-State General Provider Inquiry:

Automated Voice Response Unit only: 1 205 988-2213
Automated Voice Response Unit only: 1 800 648-9807
Automated Voice Response Unit with Representative availability for providers who do not have access to the toll free number: 1 205 733-7016

Group Specific Provider Inquiry:

Federal Employee Program (FEP - R prefix): 1 800 492-8872
BellSouth (BSO and BLS prefixes): 1 800 292-8802
FXB prefix: 1 800 248-4169
Uniroyal: 1 800 334-9041
Nasco: 1 800 548-0165
General Electric: 1 800 655-5392

ITS (Inter-Plan Teleprocessing System) Eligibility and Benefits Inquiry:

Other Blue Cross and Blue Shield plans outside AL: 1 800 676-2583
Blue Cross and Blue Shield of Alabama for out of state providers: 1 800 517-6425
Medicare Provider Inquiry Calls: 1 866 539-5598
Primary Care Network - Primary Care Physicians Inquiry: 1 888 437-9576

Dental Provider Inquiry:

PPO dentists: 1 800 373-4879
Non-PPO dentists: 1 205 985-5378
Out of state dentists: 1 888 783-5113

Home Care Agency Provider Inquiry (not including Hospice and DME):

Participating Home Care Agency: 1 205 220-3779
Non-Participating Home Care Agency: 1 205 733-7016

Provider Services

Network Services Representatives, EDI Services Representatives, and EDI Services Representatives assigned to your Vendor:

Find Contacts by Location or Vendor in our online directory.

Primary Care Network Referrals:

Automated Voice Response Unit: 1 205 733-4283
Automated Voice Response Unit: 1 888 881-1416

Provider Enrollment and Credentialing (Request Preferred Provider Application, Check on Application Status, Update Information):

Automated Voice Response Unit: 1 205 220-7528
Credentialing Department: 1 205 220-6765
Fax for Out-of-State Provider Inquiries: 1 205 220-9545
Fax for Provider Credentialing Applications and Related Documents: 1 205 220-9545
Fax for In-State Facility Provider Inquiries: 1 205 220-9545

Other Numbers

Medical Review Fax:

1 205 220-9560

Pre-Admission Certification:

PAC/PMD Birmingham Area: 1 205 988-2245
PAC/PMD Outside Birmingham: 1 800 248-2342
PAC/Psych Birmingham Area: 1 205 985-4452
PAC/Psych Outside Birmingham: 1 800 548-9859
PAC/Psych Fax Machine: 1 205 220-6857
Case Management: 1 800 821-7231
Pharmacy Help Line: 1 800 216-9920