Subrogation is a cost-containment measure in which BCBSAL stands in our member's shoes to recoup medical expenses paid on our member's behalf. We attempt to save money for our members and group customers by working to make sure that the appropriate party bears the cost of the member’s treatment. We also have a right to reimbursement that is separate from our right to subrogation. Please refer to the applicable benefits booklet for additional details.
You must have a case number for an existing case to use the Subrogation Touchpoint. If you don’t have a case number and need to set up a new case, please call, fax or mail the Subrogation Department. See the Contact Information section at the bottom of this FAQ.
The Subrogation Department includes analysts working solely on Worker’s Compensation cases. You may use the Subrogation Touchpoint for these cases as well.
Click here to access the Blue Cross Blue Shield of Alabama HIPAA form.
Click here for a helpful HIPAA Authorization Checklist.
Your Touchpoint submission enters our workflow overnight. We have a typical turn-around of 20-30 days. Please allow 30 days before contacting us to check on the status of your submission. If there is a problem or more information is needed to reply to your request, we will contact you.
If you have one of these time-sensitive situations, after submission please call 205-220-7725 and reference your submission.
No. Actually, it will likely result in a slower response. Here’s why: Multiple submissions of the same document or request will create additional and duplicate work items for our analysts and slow down the overall pace of work. Please choose one communication method and allow us time to work your request.
If we have agreed upon a subrogation amount, you may send a check payable to Blue Cross Blue Shield of Alabama to the address listed in the Contact Information section. Please include a cover letter referencing your case number and any related settlement agreements regarding the lien amount. If we have NOT expressly agreed upon a settlement reduction, please do not submit a check without confirming the amount that we will accept.
Department Line (for questions and requests): (205)220-7725
Department Fax: (205)220-6354
Mailing Address: Subrogation and Worker’s Compensation Department
Blue Cross Blue Shield of Alabama 450 Riverchase Parkway Hoover, AL 35244