ENCHANCED CASE MANAGEMENT
Clinical support when you need it most
ENCHANCED CASE MANAGEMENT
Clinical support when you need it most
A new medical condition or unexpected surgery can be overwhelming. Blue Cross is here to help take away some of the worry. We have Registered Nurses who can answer your questions and address your concerns about your health or treatment care plan. This service is a covered benefit provided at no additional cost to you and participation is voluntary and confidential.
Your Blue Cross Registered Nurse will:
  • Act as an advocate for you and assist coordinating services
  • Share helpful information on topics such as:
    • Medical condition or diagnosis
    • Surgery or procedure
    • Treatment plan
    • Medications and treatment side effects
    • When to call the doctor
    • Nutrition and preventive screenings
In addition, specialized nurses are available to help you with new conditions related to:
  • Oncology
  • High-risk pregnancy
  • Neonatal care
  • Pediatrics
  • Organ transplants
  • Traumatic injury or extended rehabilitation
  • Behavioral health

Questions? Call 1-800-821-7231 to speak with a Blue Cross Registered Nurse.

What Blue Cross members are saying about Enhanced Case Management:
“[My Blue Cross nurse] was amazing, and her kind words, knowledge and overall attitude towards helping me was incredible. You need more people like her. As a matter of fact, you should make her a customer service coordinator. She put a silver lining on what was otherwise a very ominous situation regarding my healthcare benefits. I can’t thank her enough!!”
“[My Blue Cross nurse] was wonderful with the information she gave me and always checked up on me to make sure I wasn’t having any problems through the process. I highly praise her, and this program has been a tremendous help to my family!”
“[My Blue Cross nurse] was extremely delightful to talk to. She is not only very knowledgeable, but she also made me feel like she really cared about how I was and that everything was taken care of. While still being professional, I really enjoyed feeling like I had a friend to go through this hard process with. Anyone who gets her as a [Blue Cross nurse] is very lucky and will have any questions they have answered with patience, good information and kindness.”