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Contact Us

In order to better serve you, please email Blue Cross and Blue Shield! It is fast, easy and always available. We look forward to answering your questions.

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Note: If you are a Blue Cross and Blue Shield customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use the Customer Service telephone number below.

Customer Service Telephone Number
Customer Service for Your Plan   M-F (9:00 a.m. - 5:45 p.m. Eastern)
Blue Cross and Blue Shield of Alabama Members 1-800-292-8868 M-F (9:00 a.m. - 5:45 p.m. Eastern)

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Grievances
To file a grievance related to ACA Section 1557 please complete the form and mail to: ACA Section 1557 Discrimination Grievance Form
Blue Cross and Blue Shield of Alabama
Birmingham Service Center
Attn: Compliance Office
450 Riverchase Parkway East
Birmingham, AL 35244