Media Release
May 14, 2020
Contact: Koko Mackin
205-220-2713
Blue Cross and Blue Shield of Alabama Recognized by J.D. Power For Ranking Highest in Member Satisfaction in East South Central Region
BIRMINGHAM, AL – According to the J.D. Power 2020 Commercial Member Health Plan Study, Blue Cross and Blue Shield of Alabama ranks highest in Member Satisfaction among commercial health plans in the East South Central Region. Since J.D. Power first published the study in 2007, Blue Cross has ranked highest in member satisfaction in the region for the following 9 years: 2008-2013, 2016, 2018 and 2020.

“It is an honor to again be recognized by J.D. Power for member satisfaction,” said Tim Vines, President and CEO of Blue Cross and Blue Shield of Alabama. “We know our customers have a choice when selecting a health insurance carrier, and we don’t take that for granted. We remain committed to putting our customers first and providing them access to quality, affordable healthcare.”

The Study measures member satisfaction among 146 health plans in 22 regions throughout the nation. J.D. Power examines six key factors: coverage and benefits, provider choice, information and communication, billing and payment, cost, and customer service.

Blue Cross performed highest in coverage and benefits, provider choice, information and communication, billing and payment, and customer service.

About Blue Cross and Blue Shield of Alabama

Blue Cross and Blue Shield of Alabama has insured Alabamians for 82 years. Blue Cross offers coverage plans to corporations, individuals and the senior market. For more information about Blue Cross, visit AlabamaBlue.com. Connect with us on Facebook, check out our videos on YouTube and follow us on Twitter for more up-to-date information.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association.

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