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AS A RESULT OF HURRICANE FLORENCE, Blue Cross and Blue Shield of Alabama has implemented the following emergency plan for members who reside in an area adversely affected by the hurricane: For members with pharmacy benefits through Blue Cross, prescription drugs that are lost or damaged as a result of the hurricane can be refilled even if the prescriptions have been recently filled. Members who have prescription drugs delivered to their home can arrange to have their medications shipped to an alternate address or directed to a local pharmacy for pick-up. Affected members who have questions, need help finding a provider, need help accessing care, and/or need assistance replacing a lost or destroyed identification (ID) card can call customer service at 1-855-745-0831. Members who need a replacement ID card may also use our mobile app to obtain a digital copy of their ID card or visit and sign in to myBlueCross to print out a paper copy of their ID card. Teladoc is offering access to general medical care at no charge to residents of the evacuation zones impacted by Hurricane Florence, regardless of whether or not the group plan has the Teladoc benefit. To receive care, affected members can call the designated hotline at 1-855-756-8708 or visit for more information. Counseling and support are available to those affected by the hurricane. Members can call the emergency Stress line at 1-833-848-1763. This service is provided by New Directions, our Behavioral Health partner. This emergency plan is effective beginning September 13, 2018. Blue Cross and Blue Shield of Alabama will continue to monitor this situation and provide updates as needed.

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