Mobile Support

If you have successfully downloaded and installed the Alabama Blue app from the store, then you should see an Alabama Blue app tile on your device. If you do not see the Alabama Blue app tile, then try to install the application again from the appropriate store for your device.

After clicking the Alabama Blue app tile on your device, the application should open to a login screen. If you do not see this screen, then you may need to install the app again.

You need to be connected to the internet or WiFi to access features in the Alabama Blue app.

To further verify your connection, open a mobile web browser and type in AlabamaBlue.com. If you do not see the AlabamaBlue.com homepage, then your device may not have connection.

Mobile Troubleshooting

Blue Cross and Blue Shield of Alabama offers a variety of options for accessing support or managing your account.

• Call Customer Service
• Email Customer Service
• Log in to myBlueCross to manage your account

If you encounter trouble using the Alabama Blue mobile app, please try one of the alternative support channels in the above list.