Contact Us

Contact Us

Important information regarding Coronavirus (COVID-19)

EMAIL US

In order to better serve you, please email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. We look forward to answering your questions.

Email Customer Service

CALL US

Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.

Already a Blue Cross member and need help?
Customer Service for Your Plan   M-F (7:00 a.m. - 6 p.m. Central)
Federal Employees 1-800-492-8872 M-F (7 a.m. - 6 p.m. Central)
All Other Blue Cross Members 1-800-292-8868 M-F (7:00 a.m. - 6 p.m. Central)

Have questions about our plans or need help enrolling?
Medicare Products:
Blue Advantage, BlueRx & C Plus with PMD		 1-888-543-9212
(TTY 711)		 M-F (8 a.m. - 8 p.m. Central)
Individual & Family Products 1-888-267-2955 M-F (9 a.m. - 5 p.m. Central)
Business & Employer Plans 1-855-525-7283 M-F (8 a.m. - 4:30 p.m. Central)

MAIL US

Corporate Office Address
450 Riverchase Parkway East
Birmingham, Alabama 35244

OTHER REQUESTS

Vendor Payment Services
Commercial Supplier Portal Questions vendor@bcbsal.org
Or access our supplier portal here: Supplier Portal

Grievances
To file a grievance related to ACA Section 1557 please complete the form and mail to: ACA Section 1557 Discrimination Grievance Form
Blue Cross and Blue Shield of Alabama
Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244