Contact Us
In order to better serve you, please email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. We look forward to answering your questions.
Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.
| Customer Service Telephone Numbers | ||
|---|---|---|
| Customer Service for Your Plan | M-F (7:30 a.m. - 6 p.m. Central) | |
| Federal Employees | 1-800-492-8872 | M-F (8 a.m. - 5 p.m. Central) |
| Blue Advantage, BlueRx & C Plus with PMD | 1-888-543-9212 (TTY 711) | M-F (8 a.m. - 8 p.m. Central) |
| Individual & Family Products | 1-888-267-2955 | M-F (9 a.m. - 5 p.m. Central) |
| Business & Employer Plans | 1-855-525-7283 | M-F (8 a.m. - 4:30 p.m. Central) |
| Account Based Products (FSA, DCA, HRA, LFSA) | 1-800-213-7930 | M-F (7:45 a.m. - 5 p.m. Central) |
| All Other Blue Cross Members | 1-800-292-8868 | M-F (7:30 a.m. - 6 p.m. Central) |
| Vendor Payment Services | ||
|---|---|---|
| Commercial Vendor Portal Questions | vendor@bcbsal.org | |
| Or access our vendor portal here: | AlabamaBlue.com/Vendor | |
Corporate Office Address
450 Riverchase Parkway East
Birmingham, Alabama 35244
| Grievances | ||
|---|---|---|
| To file a grievance related to ACA Section 1557 please complete the form and mail to: | ACA Section 1557 Discrimination Grievance Form | |
| Blue Cross and Blue Shield of Alabama Compliance Office 450 Riverchase Parkway East Birmingham, Al 35244 | ||
