Contact Us

Contact Us

The COVID-19 vaccines are safe according to the CDC. Getting vaccinated will help keep you, your family, your community, and your country healthy. To learn more click here

EMAIL US

Please login to email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. Your email response will be sent to our Message Center portal and you will get an email at the address on file when your response is available. At any time you can log in to myBlueCross to access your sent emails and responses in the Message Center.

We look forward to answering your questions.

Email Customer Service

CALL US

Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.

Already a Blue Cross member and need help?
Customer Service for Your Plan   Monday through Friday, 7:00 a.m. to 6:00 p.m. Central Time
Federal Employees 1-800-492-8872 Monday through Friday, 7:00 a.m. to 6:00 p.m. Central Time
All Other Blue Cross Members 1-800-292-8868 Monday through Friday, 7:00 a.m. to 6:00 p.m. Central Time

Have questions about our plans or need help enrolling?
Medicare Products:
Blue Advantage, BlueRx & C Plus with PMD		 1-888-543-9212
(TTY 711)		 Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time
Individual & Family Products 1-888-267-2955 Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time
Business & Employer Plans 1-855-525-7283 Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time

MAIL US

Corporate Office Address
450 Riverchase Parkway East
Birmingham, Alabama 35244

OTHER REQUESTS

Vendor Payment Services
Commercial Supplier Portal Questions vendor@bcbsal.org
Or access our supplier portal here: Supplier Portal

Grievances
To file a grievance related to ACA Section 1557 please complete the form and mail to: ACA Section 1557 Discrimination Grievance Form
Blue Cross and Blue Shield of Alabama
Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244