Contact Us
EMAIL US
In order to better serve you, please email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. We look forward to answering your questions.
CALL US
Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.
Already a Blue Cross member and need help? | ||
|---|---|---|
| Customer Service for Your Plan | M-F (7:00 a.m. - 6 p.m. Central) | |
| Federal Employees | 1-800-492-8872 | M-F (7 a.m. - 6 p.m. Central) |
| All Other Blue Cross Members | 1-800-292-8868 | M-F (7:00 a.m. - 6 p.m. Central) |
Have questions about our plans or need help enrolling? | ||
| Medicare Products: Blue Advantage, BlueRx & C Plus with PMD | 1-888-543-9212 (TTY 711) | M-F (8 a.m. - 8 p.m. Central) |
| Individual & Family Products | 1-888-267-2955 | M-F (9 a.m. - 5 p.m. Central) |
| Business & Employer Plans | 1-855-525-7283 | M-F (8 a.m. - 4:30 p.m. Central) |
MAIL US
Corporate Office Address
450 Riverchase Parkway East
Birmingham, Alabama 35244
OTHER REQUESTSVendor Payment Services | ||
|---|---|---|
| Commercial Vendor Portal Questions | vendor@bcbsal.org | |
| Or access our vendor portal here: | AlabamaBlue.com/Vendor | |
Grievances | ||
|---|---|---|
| To file a grievance related to ACA Section 1557 please complete the form and mail to: | ACA Section 1557 Discrimination Grievance Form | |
| Blue Cross and Blue Shield of Alabama Compliance Office 450 Riverchase Parkway East Birmingham, Al 35244 | ||
