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Important information regarding Coronavirus (COVID-19)

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Customer Service Extended Weekend Hours

To better serve the increasing needs of our members during the COVID-19 outbreak, our Customer Service Department has extended weekend hours for our member service areas.

Extended hours apply to the weekends of March 28-29 and April 4-5.

  • Saturday: 8 a.m. – 2 p.m. | Central Time
  • Sunday: 8 a.m. – Noon | Central Time

If you have questions, please call the Customer Service number located on the back of your Blue Cross member ID card.

New Directions’ emotional support line is available 24/7 to assist you during this time of stress and uncertainty. Call 833-848-1764 to speak to a licensed therapist.


In order to better serve you, please email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. We look forward to answering your questions.

Email Customer Service


Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.

Already a Blue Cross member and need help?

Customer Service for Your Plan   M-F (7:00 a.m. - 6 p.m. Central)
Federal Employees 1-800-492-8872 M-F (7 a.m. - 6 p.m. Central)
All Other Blue Cross Members 1-800-292-8868 M-F (7:00 a.m. - 6 p.m. Central)

Have questions about our plans or need help enrolling?

Medicare Products:
Blue Advantage, BlueRx & C Plus with PMD
(TTY 711)
M-F (8 a.m. - 8 p.m. Central)
Individual & Family Products 1-888-267-2955 M-F (9 a.m. - 5 p.m. Central)
Business & Employer Plans 1-855-525-7283 M-F (8 a.m. - 4:30 p.m. Central)


Corporate Office Address
450 Riverchase Parkway East
Birmingham, Alabama 35244


Vendor Payment Services

Commercial Vendor Portal Questions
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To file a grievance related to ACA Section 1557 please complete the form and mail to: ACA Section 1557 Discrimination Grievance Form
Blue Cross and Blue Shield of Alabama
Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244