Contact Us

Getting a flu shot is more important now than ever…Ask your in-network doctor or local pharmacy about getting your flu shot today.

EMAIL US

In order to better serve you, please email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. We currently respond to your emails using the email address you provide in your request.

Beginning September 21, 2020, your email response will instead be sent to our new Message Center. You will simply log in to myBlueCross and access your email response in the Message Center. We look forward to answering your questions.

Email Customer Service

CALL US

Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.

Already a Blue Cross member and need help?

Customer Service for Your Plan   M-F (7:00 a.m. - 6 p.m. Central)
Federal Employees 1-800-492-8872 M-F (7 a.m. - 6 p.m. Central)
All Other Blue Cross Members 1-800-292-8868 M-F (7:00 a.m. - 6 p.m. Central)

Have questions about our plans or need help enrolling?

Medicare Products:
Blue Advantage, BlueRx & C Plus with PMD
1-888-543-9212
(TTY 711)
M-F (8 a.m. - 8 p.m. Central)
Individual & Family Products 1-888-267-2955 M-F (9 a.m. - 5 p.m. Central)
Business & Employer Plans 1-855-525-7283 M-F (8 a.m. - 4:30 p.m. Central)

MAIL US

Corporate Office Address
450 Riverchase Parkway East
Birmingham, Alabama 35244

OTHER REQUESTS

Vendor Payment Services

Commercial Supplier Portal Questions vendor@bcbsal.org
Or access our supplier portal here: Supplier Portal

Grievances

To file a grievance related to ACA Section 1557 please complete the form and mail to: ACA Section 1557 Discrimination Grievance Form
Blue Cross and Blue Shield of Alabama
Compliance Office
450 Riverchase Parkway East
Birmingham, Al 35244