In order to better serve you, please email Blue Cross and Blue Shield of Alabama! It is fast, easy and always available. We look forward to answering your questions.



Note: If you are a Blue Cross and Blue Shield of Alabama customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. If your ID card is not available, you may use one of the Customer Service telephone numbers below.


Customer Service Telephone Numbers

Federal Employees 1-800-492-8872 M-F (8 a.m. - 5 p.m. Central)
Blue Advantage, BlueRx & C Plus with PMD 1-888-543-9212
(TTY 711)
M-F (8 a.m. - 8 p.m. Central)
Individual & Family Products 1-888-267-2955 M-F (9 a.m. - 5 p.m. Central)
Business & Employer Plans 1-855-525-7283 M-F (8 a.m. - 4:30 p.m. Central)
Account Based Products (FSA, DCA, HRA, LFSA) 1-800-213-7930 M-F (7:45 a.m. - 5 p.m. Central)
All Other Blue Cross Members 1-800-292-8868 M-F (7:30 a.m. - 6 p.m. Central)


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