Better Health Starts with Understanding Your Condition
Get personalized care, advocacy, and resources to help you thrive
Case Management is a Blue Cross program designed to assist you when you are facing an unexpected health condition or preparing for surgery. At no extra cost, our nurses are available to answer your questions, guide you through your options, coordinate care with your providers, and connect you to resources that can boost your well‑being and improve your quality of life.
Have questions about a health condition or upcoming surgery? Call 1-800-821-7231, Monday – Friday, 8 a.m. – 4:45 p.m. Central Time, to speak with a registered nurse. We're here to help!
How Registered Nurses Support Your Well-Being:
Clarifying Diagnoses And Care Plans:
Helps you understand your diagnosis, how it may affect you, your treatment options, and what to expect before, during, and after surgery.
Coordinating Your Care:
Works closely with your providers, care team, and family to keep your care organized, aligned, and seamless at every stage.
Supporting You During Care Transitions:
Reviews your discharge instructions when you leave the hospital, answers follow‑up questions and helps your family understand how to support your recovery at home.
Encouraging Preventive Screenings:
Provides reminders about recommended screenings and checkups to stay proactive and maintain better overall health.
Providing Trusted Health Education:
Offers guidance to help you understand your condition, manage symptoms, and make informed decisions about your care.
Connecting You With Resources:
Helps locate community programs that may assist with medications, bills, copays, transportation, and other essential needs.
Specialized Nurses Are Also Available to Support You With:
Oncology:
Guidance and support throughout cancer treatment, including care coordination and education.
Organ Transplants:
Assistance navigating pre‑and-post transplant care, medications, and recovery planning.
Traumatic Injury:
Help understanding your treatment plan, rehabilitation needs, and the resources available to support your healing.
And More:
Additional specialized support is available based on your unique health needs.
Case Management is a covered benefit, and your participation is voluntary, confidential and at no extra cost to you. Our goal is to support your well‑being, every step of the way.
Have Questions?
Contact UsInformation contained in this communication is not intended to replace professional medical advice, diagnosis, or treatment.
Always seek the advice of your physician or other qualified healthcare provider regarding your healthcare needs.
