ECM 2026 Content

Unsure About
Your Health?
Let's Help You
Take the Next Step

Connect with a nurse for
personalized care support!

Enhanced Case Management (ECM) nurses offer personalized support to help you thrive.
With a dedicated care team by your side, you’ll get help finding the right specialists,
scheduling appointments, connecting to local resources, and receiving guidance before and
after surgery. We’re here for you every step of the way.

Have questions about your health or need support? Call us today at 1-800-821-7231
to speak with a registered nurse, Monday–Friday, 8 a.m. – 4:45 p.m. Central Time.
We’re here to help!

Care coordinator talking with an older woman and her daughter during a healthcare visit.

How Can ECM Help You Feel Better?

ECM is built around helping you reach your health goals. Your care team provides personalized support, answers your questions, and guides you through the healthcare system. They can also help you manage health conditions to improve your overall outcomes and well-being.

Friendly ecm representative smiling while wearing a headset in a modern office.

Connecting with your ECM nurse is easy!
They can help you:

  • Create a plan to get and stay healthy
  • Learn the best ways to take care of yourself
  • Keep your doctor informed about your health needs
  • Move safely from one care setting to another
  • Connect you with local & social services that can support you

How to Connect with ECM Services

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Your doctor or ECM team might reach out to you if they think ECM can help

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Your healthcare provider can let your health plan know that you qualify for ECM

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You can call your Blue Cross health plan to ask if you qualify and learn more

Your ECM care team is here to support you in simple, smart ways.
Participation is voluntary, confidential, and provided at no extra cost to you.

Have Questions?

Contact Us

Information contained in this communication is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider regarding your healthcare needs.