Serious Illness Content

Personalized Support for You and Your Loved Ones!

Connect with a specialized nurse for serious illness care.

When you have a serious illness, sometimes your only goal is to have a good day.

Deciding what matters to you and talking about what a good day looks like is a great start.


Have questions or ready to enroll in the Serious Illness Care Program?

Call us today at 1-888-341-5030 (TTY: 711), Monday - Friday, 8 a.m. – 4:45 p.m. Central Time. We’re here to help!


Here’s How We Can Help

The Serious Illness Care Program offers extra care and support focused on you. You will have a nurse who calls you to:

  • Help with pain and other problems
  • Schedule (coordinate) your doctor appointments
  • Talk about what matters to you
  • Teach you about your condition
  • Support you and your caregiver
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You are the Expert in You

If you become seriously ill, only you will know what matters most to you. It’s important to share these thoughts with your doctors and loved ones so they can give you the care you deserve, even if you can’t speak for yourself.

Here are three ways to share what you care about:

  1. Choose a Trusted Partner: Pick someone who can speak for you if you can’t
  2. Fill Out a Living Will: Write down your wishes in a living will. If things change, you can update it
  3. Talk to Your Doctor: Tell your doctor what matters most to you and who will speak for you if needed

Living Life on Your Own Terms

When facing a serious illness, it’s important to have a team by your side. We’re here to help you manage your serious illness with a personalized care approach. People who include palliative care in their treatments often experience:

  • A better quality of life
  • Less physical pain
  • Improved mood

Palliative care helps you talk more openly about your illness, make smart choices about treatment, and understand what to expect. It also assists you and your family in managing treatment symptoms and side effects.

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elderly man smiling while looking at care giver

Palliative Care: Extra Layer of Support When It Matters

If you’re facing a serious illness, our palliative care program is here to support you. Our compassionate team of caring nurses, social workers, pharmacists, and medical directors is committed to providing the highest quality of care. We aim to help ease your stress, explain your symptoms, and improve your overall quality of life. Best of all, this service is covered by your health plan at no additional cost to you.

If you visit the ER or are admitted to the hospital often, experience side effects from medicines, lose weight, or have trouble with daily activities, this program is perfect for you!

Frequently Asked Questions

  • The Alabama Hospital Association has a website with more information about advance directives and common questions you might have.

  • Talking about your healthcare wishes can be challenging, but The Conversation Project is here to help.

  • Five Wishes provides additional kits to make talking to your family about your advanced care wishes easier.

    PREPARE has a step-by-step program to help you understand and communicate your wishes for advanced care.

  • Blue Cross and Blue Shield of Alabama has additional tools, support services and resources for caregivers of seniors.

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Blue Advantage - A Medicare Approved PPO - logo

Blue Advantage® (PPO) is provided by Blue Cross and Blue Shield of Alabama,
an independent licensee of the Blue Cross and Blue Shield Association.

Information provided is not intended to replace medical advice from healthcare professionals.